Ordering and Shipping FAQ's

Purchasing

Where can I buy Epiitalis® Forte gel?

Click on the SHOP tab on the website through the navigation menu at the top of page or click here. Epiitalis Forte gel is available exclusively through Fenlandz Health to the retail market.

Is Epiitalis® Forte gel ‘vet only’?

No, Epiitalis® Forte gel is a feed supplement. It is best ordered direct from Fenlandz Health for customer support and direct door to door delivery. Plus you can subscribe and save and never have to worry about running out again. 

How much does Epiitalis® Forte gel cost?

Epiitalis® Forte gel is sold in 250ml and 1 Litre packets

The 250ml gel foil pouch will last approximately 62 days supply.

The RRP is £90, which works out at approximately £45/horse/month or £1.45/horse/day.

 

The 1 litre gel foil will last approximately 250 days on maintenance (based on 500kg horse).

The RRP of the 1 Litre is £320, which works out at approximately £40/horse/month or £1.28/horse/day.    

Is there a bulk buy discount?

Yes.

We offer a subscribe & save option where you can save 5% off each delivery and also never have to worry about remembering to order your 4CYTE Epiitalis Forte Gel in time ever again!

Simply select the 'subscribe & save' option on the product that you require.

For yards looking for a more economical option you can purchase 1 Litre gel pouches.

The RRP of the 1 Litre is £320, which works out at approximately £40/horse/month or £1.28/horse/day.

Simply select the 1 Litre option in the shop.

How do I amend my subscription? 

When you purchased your first subscription you would have received a confirmation email from info@fenlandz.co.uk
Within that email is a link to manage your subscription.  Simply search your inbox for that email from us (from: info@fenlandz.co.uk) and once you click the link to manage your subscription you can add products or edit your delivery schedule from there.

 

What are my payment options? 

Payment is accepted by credit/debit card or through Paypal.

We also offer a subscription option whereby you can subscribe and save 5%.

 

Is Epiitalis Forte gel covered by insurance? 

Most insurance companies are covering Epiitalis Forte gel if recommended by a vet, even if purchased from Fenlandz Health. Contact us for more information if you need help with your claim.

Is there are trial size available?

No. We are so committed to the fact that your horse will flourish on Epiitalis we offer a 110% money back guarantee instead. Purchase a full size, use it for 14 days and then make your decision. 

 

Shipping

How much is shipping? 
Where do you ship to?

Shipping is FREE on orders over £150 within the U.K. Standard shipping is £4.95 within the U.K. for smaller orders. Expidited shipping within the U.K. is £10. For EU orders outside the U.K. shipping will be calculated and added at checkout.  

When can I expect my order to arrive?

Purchases are shipped using Royal Mail 2nd class signed for or by Courier. You will be sent tracking details once the item is on its way. Please allow 3-5 working days for normal delivery, although we aim to be much faster than this!

An expedited shipping option is available at checkout.  Expedited shipping is 1-2 business days.

 

Returns & Refunds

If there is a problem with your order please contact us.

If you are eligible for a return and wish to do so, in the first instance please email us at info@fenlandz.co.uk for a return authorisation.

We are proud of the quality and effectiveness of our product.

We are so confident that you will love Epiitalis Forte gel that we will pay you if you aren’t happy. No questions asked. Simply send us an email after the first two weeks, return the remaining product to us (you will be notified how) and we will refund you 110% of your purchase price when we get it back. Applies to first time customers purchasing a single 250gm foil off our website. Refund claim must be made within 30 days of product delivery. U.K. customers only.

Please select your order carefully as we cannot offer immediate refunds on purchases made in error.  Please contact us in the first instance if you have a problem and we will let you know when to return an item and how to access your refund.  You must make contact within 14 days of purchase and return the items unused and unopened.

For further details please see our RETURNS & REFUNDS POLICY  here.

 

Privacy Policy 

No personal details are shared with any third party. 

For further details please see our privacy policy here.

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