Returns & Refunds
We are happy to refund or replace products that have been damaged in shipping or are otherwise unusable. Any other requests for refund will be dealt with on a case by case basis and be purely at the discretion of Fenlandz Distribution.
Our return policy lasts 14 days from the date you receive your order. If 14 days have gone by since you have received your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
If you are eligible for a return and wish to do so, in the first instance please email us at firstname.lastname@example.org for a return authorisation.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed minus shipping and associated costs if applicable, and a credit will automatically be applied to your credit card or original method of payment, within 5 working days.
Late or missing refunds
Please allow 5 working days from notification of refund. If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: Fenlandz Distribution, Unit 9, Cirencester Business Park, Tetbury Rd, Cirencester, GL7 6JJ, United Kingdom.
To return your product, you should mail your product to: Fenlandz Distribution, Unit 9, Cirencester Business Park, Tetbury Rd, Cirencester, GL7 6JJ, United Kingdom
You will be responsible for paying for your own shipping costs for returning your item. Outbound shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
When returning an item, you are responsible for the item until it’s received by us so you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.